UPS Customer Center in 76 Arlington Street

Customer Reviews about UPS Customer Center:

• ★ ★ ★ ★ ★
  Treated like a human being! Would have never have thought I could be treated so well by a major package company. Agent helped me track down an extremely time sensitive package. She was able to effectively come up with a plan for my interception of the package Most importantly she heard me and acknowledged the importance of my problem. She was sympathetic and was genuinely making all her best efforts to make sure I received what I needed.
  By Elliot Osgood, July 10, 2017
• ★ ☆ ☆ ☆ ☆
  Dont be surprise if this company get out of business very soon, since all they hired are people that do not want to do business at all. I will give ZERO Star if that's an option. Do not deal with this trash company!
  By shifeng song, March 21, 2017
• ★ ☆ ☆ ☆ ☆
  Horrible and the worst customer service. UPS watertown customer service on the phone was the absolutly worst experience i have had ever had. The package was not delivered for 3 times for the reason of "business was closed" when i am in the offic. When the sent 2nd notice of business closed. I called then the CS at watertown told me that 1. The driver did all he had to do. He would not knock the door, he is not going to break his nuckles. 2. Because i am a cuatomer. I the name of customer i am abusing ups driver to deliver for the 3rd time. 3. She is only talking to me because i am a customer 4. Asked me what do i want her to do and why i was arguing with her when she is giving me the choice. After being harrased, i asked her for the title and the name. And i stated i need those to file a fornal complaint. The answer she gave me. 5. (After ignoring couple times) i dont have to give you and i wont give you. You do whatever you want to do. Then she hung up on me. The package was again not delivered on thier supposely 3rd attempt for the reason of " business is closed" this time the door to the office was wide open for all day.. i made sure there was a door stopper to hold the door since the 8am. And they again didnt even try. And i called the ups 800 number. They said the local office- watertown - will call... well. They have not called me back.
  By KH M, March 07, 2017

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About UPS Customer Center in Watertown